> ## Documentation Index
> Fetch the complete documentation index at: https://help.emaqi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach the emaqi support team by email, including support hours and response policy.

## Need additional help?

**If this help page doesn't solve your problem, please contact us for assistance.**

Send us an email at the address below:

* [support@emaqi.com](mailto:support@emaqi.com)

## Important information

### Support hours

Monday - Friday 9:00 am - 6:00 pm **JST**

* Except Japanese national and consecutive holidays.

### Response policy

All responses will only be sent by email to the address provided in your inquiry.

* Please check your inbox settings so that you can receive our reply from "@emaqi.com".
* We'll respond to your inquiry as soon as we can, but depending on the content, it may take several days.