Checking your subscription status
- Open My Page
- Tap your emaqi premium member card at the top
- The emaqi premium screen shows your plan, status, and next billing or expiration date
Once your subscription has ended, this status screen is no longer shown. You’ll see the option to resubscribe instead.
Canceling your subscription
Cancellation is handled by the App Store or Google Play, not inside the emaqi app. Tap My Page → emaqi premium card → Manage Subscription to open your App Store or Google Play subscription settings. For detailed store-side steps, see each platform’s official guide:- iOS: Cancel a subscription (Apple Support)
- Android: Cancel a subscription on Google Play (Google Play Help)
After you cancel
- You can keep reading premium content until your next billing date. Your status shows “Cancelled” with the date your access ends
- After that date, premium content becomes unavailable
- Anything you purchased with coins remains yours and is unaffected
- Your coins, reading history, favorites, and account are all unaffected
Resubscribing
You can resubscribe anytime from the same places you originally subscribed. Note that the free trial is not available again. Billing starts immediately when you resubscribe.Restoring your subscription on a new device
If you switched devices or reinstalled the app and your subscription isn’t recognized:- Sign in to the emaqi account you used when you subscribed
- Make sure the device is signed in to the same Apple or Google account that purchased the subscription
- Open My Page → emaqi premium card and tap the Restore button
Refunds
Refunds are handled by Apple and Google according to their policies. emaqi cannot issue refunds directly for App Store or Google Play purchases.- iOS: Request a refund at reportaproblem.apple.com
- Android: Request a refund through Google Play support
If a refund is approved, your premium access stops immediately, even if time remains in the billing period.