Need additional help?
If this help page doesn’t solve your problem, please contact us for assistance. Send us an email at the address below:Important information
Support hours
Monday - Friday 9:00 am - 6:00 pm JST- Except Japanese national and consecutive holidays.
Response policy
All responses will only be sent by email to the address provided in your inquiry.- Please check your inbox settings so that you can receive our reply from “@emaqi.com”.
- We’ll respond to your inquiry as soon as we can, but depending on the content, it may take several days.