Skip to main content

Need additional help?

If a problem cannot be solved via this help page, please contact us for assistance. Please send us an email to the below address:

Important information

Support hours

Monday - Friday 9:00 am - 6:00 pm JST
  • Except Japanese national and consecutive holidays.

Response policy

All responses will only be sent by email to the address provided in your inquiry.
  • Please confirm the setting of your email inbox so that you can receive our reply from “@emaqi.com”.
  • We will try to respond to your inquiry as soon as possible, however, depending on the content, it may take several days.