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If you have forgotten your password

You can reset your password from the sign-in screen. Follow the instructions on the screen to send a password reset email.

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Manga won’t display or load

Depending on your network connection, the manga may take some time to appear in the viewer. If it still doesn’t display after a while, try clearing your browser’s cache.

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Purchased works are not in the bookshelf

Please check the following about your purchase:
  • Is the account you are signed in with the same as the one used for the purchase?
  • Did you receive a confirmation email at the time of purchase?
If you are signed in with the correct account and received the purchase confirmation email, but the work still isn’t appearing on your bookshelf, please contact us through the contact page for further help. If this help page doesn’t solve your problem, please contact us for assistance. Send us an email at the address below. support@emaqi.com
Support hoursMonday to Friday, 9:00 am to 6:00 pm JST
  • Excluding Japanese national holidays and holiday periods.
All responses are sent by email only, to the address you provide in your inquiry.
  • Please check your inbox settings so that you can receive our reply from “@emaqi.com”.
  • We will respond as soon as we can, but depending on your inquiry, it may take several days.