Age requirement for registration
- This service is available only to individuals aged 13 and older. Please note that some works may have a recommended age rating, so be sure to check before reading.
User registration
- Registering is simple. You can sign up with an email address and password, or with your Google account.
Availability by region
- This service is currently available only to customers in North America (the United States and Canada). Please note that access from outside the supported region is not available.
Registration fees
- Registering for emaqi is free. There are no annual fees or fixed costs, and you are only charged when you purchase a work. Please note that any carrier fees or internet charges are your responsibility.
Unable to set password
- Passwords must meet certain requirements, such as character length. Please check the message shown on screen when you set your password.
Registration email not received
Please check the following: Is the email address entered correctly?- Please double-check that the email address you entered is correct.
- Check whether the email was classified as spam and moved to your spam folder. Also make sure that your email app or provider’s spam settings allow emails from the emaqi domain.
- emaqi.com
Expired registration email
- The verification email is valid for 24 hours after it is sent. Open the link in the email you received, or resend the verification email from the sign-in screen.
How to change birthdate
- Once set, your birthdate cannot be changed on your own. If you entered it incorrectly and need to correct it, please contact our support desk.
How to correct profile information
- Once set, your profile information cannot be changed on your own. If you entered it incorrectly and need to correct it, please contact our support desk.
Regarding changes to account information
After signing in, you can manage the following from the “Account Information” menu.How to change account information (email address)
- After signing in, register your new email address from the “Account Information” menu. To complete the change, follow the instructions in the confirmation email you receive.
How to change account information (password)
- After signing in, you can change your password from the “Account Information” menu.
How to change sign-in method
- We apologize for the inconvenience, but the sign-in method cannot be changed. If you set it up incorrectly and need help, please contact our support desk.
How to delete an account
- After signing in, you can delete your account from the “Account Information” menu. Please note that once your account is deleted, you can no longer read any works you have purchased. Work data also cannot be transferred to another account or merged.
- Since you are only charged when you purchase a work, we recommend simply signing out for everyday use. Please delete your account only if you fully understand the consequences.
- If you choose to delete your account after agreeing to the above, your account becomes inaccessible 72 hours after the deletion process starts. If you started the process by mistake, you can cancel it from the account deletion page in the menu.